QUESTIONS ANSWERED

You got questions, we got answers. Check out our FAQ down below and If you don't see your question here please feel free to chat with us.

We recommend booking your date as soon as you have a location/venue and date. Certain months are
ideal for weddings, graduations, and holiday parties so it's important to secure your desired package as
soon as possible. 
You can review and select packages, fill out the details and information, complete the reservation all on our booking site. Details would include selecting your package, providing the date, location and contact details. At the end you would have options to place the required retainer fee to confirm your booking. A non-refundable retainer fee is required to reserve your date and time. The retainer fee is applied to the total purchase amount of your package. The remaining balance is due 10 days prior to the event.
 
Our booking system allows for various payment methods and it allows you to make additional payments any time up to the final due date of your event. You can also choose different backdrop and look at available add-on’s. 
 
You can find our booking site here bit.ly/2OyZlGl 
You can also use the “contact us” tab to send us an inquiry. 
A written request for cancellation or reschedule. If the event is rescheduled to an available date then the
retainer fee will be applied towards that new date. If you choose to fully cancel the reservation the retainer
fee will not be refunded and the reservation will be cancelled
Our DJ requires a clear flat surface to set up. The ideal area would be at least 6 foot by 6 foot area with
an electrical outlet nearby.
Our open-air photo booth set up can fit in small spaces. The ideal amount of space is an 8 foot X 8 foot
area to accommodate the booth, backdrop, printer and the prop table.
One 3 pronged outlet needs to be nearby the area you would like the DJ and or photo booth set up.
You and your guests would receive your prints and/or digital images just seconds after your photo
session. That’s why a photo booth is such a great party favors for guests. The event host would also
receive a digital copy of the photos within 48 – 72 hours in most cases depending on the package.

We recommend setting up inside when possible. When events are outdoors we require a shaded flat
(preferably concrete), non-dusty, area with an outlet if the package includes prints. A wall will be
necessary for the backdrop to be set-up against to assist with blocking the wind. Factors such as direct

sunlight, wind, and or rain can damage our equipment and even have an effect on the photo images. If it
happens to be very windy, a backdrop may not be an option due to safety reasons.

Our professional DYE-SUB printer can print 2-2X6 photo strips or 1- 4X6 photos in about 10 seconds. 2X6
prints are the most common print and they come with a 3 pose design to match your event them and
colors. We also have packages that include options for a 4X6 postcard size print.

We arrive 1 hour prior to event start time in most cases to set-up, depending on the location and set-up.
This time does not take away from the time booked for your event. For example: A 2 hour event starting
at 5:00 PM would have an arrival time of 4:00 PM set-up and the operating time would be from 5:00 PM
– 7:00 PM.
We also offer Idle Time in the situations when you may need us set up earlier than an hour before the
start time.

Yes, once you have booked your package you will have access to those details in your private client
booking portal or you can let us know what changes you need via phone call or email. You can make
updates or changes up to the week before your event.

Every photo booth package includes a template design to match your event theme and colors. You will
receive a link to select and customize your template design. We will then send you a draft copy of the
design for you to approve.

If you are having an outdoor event please have a flat shaded area available for the dj and or photo booth set ups. The area needs to allow for protection of the equipment from direct sunlight, wind, or rain, specially during warmer and summer months. High temperatures and direct sunlight can affect the functions of the Dye Sub Printer, Photo Equipment, and possibly affect photos. Please note: If it happens to be a very windy day a backdrop may not be an option for safety reasons. If rain is in the weather forecast for your event date please plan accordingly. A flat/solid fully covered area would be required in order for the photo booth to be set up.

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